Procedure

The Automated Refunds feature allows you to refund sales documents in Amadeus. The office profile record indicator (ARF) in your office profile must be set to Yes.

Ticket sales data is available for 180 days. If the data is unavailable, you can enter the refund details into a blank refund record. The record must be updated manually.

1. In the E-tickets and EMD section, click the e-ticket number of the ticket that you want to refund.
   
   
    
2. In the E-ticket window, click Refund.
   
   
    
3. In the Refund window, select the refund type and click Continue to refund record.
   
   
    
4. Update the record, if necessary, in the Refund calculation section. Enter, for example, the fare that was used and save the refund record.
   
   Note: To see the fare conditions for your ticket, click Show fare conditions.
   
   
    
5. To update the tax information, click Show Breakdown.
   
   
    
6. Delete the taxes that are not refundable and update the taxes that are not fully refundable.
   
   
    
7. Update the refund record with a cancellation fee, if any. Click Save Changes.
   
   
   
   Click Process Refund.
   
    

8. The refund types are processed immediately without being displayed. This applies only to the following refund types: Full refund, No report refund, or Automatic full refund.