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null XX REQUESTOR NOT AUTHORISED FOR THIS FUNCTION FOR THIS PNR
PT
SC
TC

XX REQUESTOR NOT AUTHORISED FOR THIS FUNCTION FOR THIS PNR

Problem/Cause

Note: XX is the two-letter code of the airline that issued this error message.

You may receive this error message after a PNR Claim entry (RO).

Possible cause:

  • There are various reasons for this error message to be issued.

Customer Action

The following scenarios are known past issues.

TP Airlines

 

1. Check if your office has an extended ownership security agreement with Delta that allows you to claim PNRs.

  • For information, refer to the Amadeus Help pages HE EOS

2. If the problem persists, contact your Amadeus Help Desk (or Representative). 

Provide the following information to help investigation:

  • Timestamp of your entry. For this, enter $$DUMP from the Command panel right after your entry, then copy the output.
  • Exact error message received
  • Scenario to reproduce the error

 

More details

 

 

The PNR Claim functionality enables to take over responsibility for PNRs which were originally created and booked in another office, or airline system. An agreement must exist between the office, or the airline to allow the PNR Claim. However, even if an agreement exists, the other airline system may impose restrictions or conditions on the PNRs that you can claim from them or on the operations that you can perform on claimed PNRs.