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null NO FARES/RBD/CARRIER/PASSENGER TYPE
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NO FARES/RBD/CARRIER/PASSENGER TYPE

Problem/Cause

You may receive this error message when pricing a PNR using the FXP entry or requesting an informative pricing using the FQP entry.

Possible causes:

  • Some parameters are wrong. It may happen that the expected fares are displayed in FQD, but are not quoted automatically. 
  • The RBD (Reservation Booking Designator) that you have booked is not the one that the system expects. 

Customer Action

1. Use the Amadeus Diagnostic tool to target the specific fare that you want to use, and if the fare is not applicable it will display the reason for the pricing failure.

  • For information on the Amadeus Fares and Pricing Diagnostic tool, refer to the Amadeus Help page HE DIAGNOSTIC.

Example:

The Fares Diagnostic tool option can be added to an Informative Pricing entry, either with or without a mask.

Example entry: FQPLON/A6X/D01JUNSIN-/M/D F-KTSXGB

Code Explanation
FQPLON/A6X/D01JUNSIN-/M INFORMATIVE PRICING ENTRY
/D FARES DIAGNOSTIC TOOL OPTION      
F- FARE CLASS CODE INDICATOR
KTSXGB FARE CLASS CODE

 

 

01 KTSXGB     *          * 1          *    911.35  *RB    *Y
------------------------------------------------------------
     AL FLGT  BK T DATE  TIME  FARE BASIS      NVB  NVA   BG
 LON 
 SIN 6X       K  K 01JUN       KTSXGB          01JUN01JUN 23
 LON 6X       K  K             KTSXGB          01JUN01JUN 23
GBP   587.00      01JUN05LON 6X SIN523.086X LON523.08NUC
EUR   839.00      1046.16END ROE0.561090
EUR    28.58GB    XT EUR 9.77SG EUR 17.00YQ
EUR    17.00YQ
EUR    26.77XT
EUR   911.35
EUR    10.00    AIRLINE FEES
EUR   921.35    TOTAL
PRICED WITH VALIDATING CARRIER 6X - REPRICE IF DIFFERENT VC
AIRLINE FEES INCLUDED
RATE USED 1GBP=1.42911EUR
OVERRIDE DIAGNOSTIC ENTRY USED *J*
FARE SUBJECT TO FARE CONSTRUCTION CHECKS
286.00 EUR PENALTY APPLIES
DIAGNOSTIC PANEL
FARE COMPONENT:     LON-6X-SIN
 1 KTSXGB            6X         523.08 R NUC
                     SEASON
FARE COMPONENT:     SIN-6X-LON
 2 KTSXGB            6X         523.08 R NUC
                     SEASON

 

 

In this example, you would need to check the SEASON in the Fare Note to know why the pricing does not apply.

2. If you need to use the pricing override entries beware that with the booking date override the fare is not guaranteed needs to be used with caution.

  • For information on price override, refer to the Amadeus Help pages HE OVERRIDE

Examples:

FXV02/P1 Booking class override
FXP/R,10APR19 Past date pricing
FXP/R,DO-OBD Booking date override

 

 

3. If after using the Diagnostic tool you do not have an answer to why the pricing is failing, and you are sure the request is valid and should return a result, contact your Amadeus Help Desk (or Representative).

Provide the following information to help investigation and speed up the handling time:

  • Timestamp of your entry. For this, enter $$DUMP from the Command panel right after your entry, then copy the output.
  • Exact error message received
  • Scenario to reproduce the error