You are viewing this page from an external source and its content may or may not be applicable in your market. If you are already a registered user of Amadeus Service Hub, please login to access the full knowledge base, news, training materials and other services specific to your market.
null UNABLE TO PROCESS
ES
IT
KR
PL
PT
TR
SC
TC

UNABLE TO PROCESS

Problem/Cause

You may receive this error message when trying to retrieve a PNR.

For additional information refer to the Amadeus Help Pages : HE RT

Possible cause:

  • The PNR record may be damaged (corruption). 

Customer Action

1. Display the PNR with a different retrieval entry (than the one you used) e.g. RT flight/date-name, etc.

  • For information on retrieving PNRs, refer to the Amadeus Help pages HERT.

2. If urgent or if the problem persists, contact your Amadeus Help Desk (or Representative) and provide the following information to help investigation and speed up the handling time:

  • A clear problem description
  • PNR Record Locator(s)
  • The Office ID, the Agent Sign, the ATID (Amadeus Terminal Identifier) for which the problem occurs
  • The graphical interface used (if any): link, login
  • The failing entry, expected response and received response
  • The time stamp of your entry. For this, enter $$DUMP from the Command panel right after your entry, then copy the output
  • A scenario to reproduce the problem, giving all inputs in the order that trigger the error