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null PNR UPDATED BY PARALLEL PROCESS-PLEASE VERIFY PNR CONTENT
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PNR UPDATED BY PARALLEL PROCESS-PLEASE VERIFY PNR CONTENT

Problem/Cause

You may receive this warning message when updating any element in a PNR.

Possible cause:

  • Another user is updating the same PNR for a different PNR element.

Customer Action

1. No action required as this is only a warning message that will be displayed on the PNR header.  You can continue working on the PNR as normal.

2. If the problem persists, and you are sure the request is valid and should return a result, contact your Amadeus Help Desk (or Representative).
Provide the following information to help investigation and speed up the handling time:

  • Timestamp of your entry. For this, enter $$DUMP from the Command panel right after your entry, then copy the output.
  • Exact error message received
  • Scenario to reproduce the error