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null RESTRICTED PDR FOUND
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RESTRICTED PDR FOUND

Problem/Cause

You may receive this error message when trying to display a past date record (PDR), (example: RPP/RLC-RECLOC).

Possible cause:

  • You are using a different office ID than yours in the entry

  • The PDR was created by an office with whom you do not have a security (EOS) agreement

  • You are trying to open the PNR from the RLD (display purged PNR)  list , but the PNR is not yest purged

Customer Action

The PDR found as a result of your request is secured and may not be displayed.

1. If you are using a different office ID than yours in the entry, make sure that your office has a security (EOS) agreement with that office ID.

Example: EODENSXXXX01-ENSXXXX5Z

2. If you are not using a different office ID in the entry, this error means that the PDR was created by an office with whom you do not have a security (EOS) agreement.

3. If you are certain that the PDR was created by your office, or an office that has an EOS agreement with you, contact your Amadeus Help Desk (or Representative).

Note: The field to be checked is only PDR . Not PNO (control individual PNR retrieval by all methods) and not PNG (control group PNR retrieval by all methods).

IDENTIFIER: PDR

ACCESS MODES: R, N, X

OWNER LEVEL: C, O

DESCRIPTION: ALLOWS PAST DATE RECORDS TO BE RETRIEVED BY OFFICES THAT DO NOT HAVE PNR RETRIEVAL SECURITY AGREEMENTS IN PLACE.


Note: PDRs are kept in the system for three years. Different PDRs could be found for the same request, when using the following entry:

RPP/RLC-(reference number)

Only one PDR will be accessible for you. To restrict the number of PDRs returned by the system, you should add in the request any date when the PNR was active, for example: date of creation, date of issuance ...

RPP/RLC-RECLOC/01JANXX

More details

Past Date Records (PDRs) are PNRs that have been purged from the online system and that are kept for three years. A PDR can be retrieved by any dated segment (Air, Auxiliary), except for Information and Open Segments (as they are not indexed). It can also be retrieved by the following elements:

  •    Amadeus Prepaid Ticket Advice Number (PTA)

  •    Ticket Number

  •    Record Locator

  •    Insurance Confirmation Number

  •    Frequent Flyer Number

  •    Customer Profile Record Locator

When an agent retrieves a PDR, if the PNR belonged to another office, or if the office ID is present in the input (and if it is different from the agent's making the entry), the system checks the current EOS agreement. If it is not allowed, the message RESTRICTED PDR FOUND is displayed.